Shipping, Returns & Warranty
Production time
Every blind is made to order to your exact measurements. Production begins after you approve your estimate and payment is collected. Most orders are produced and ready to ship within 2–3 weeks; we keep you updated by email at every step.
Shipping & sales tax
Shipping and freight are quoted per project and appear as their own line on your estimate, so you see the exact cost before you approve anything. Applicable sales tax will be added where required and also shown as its own line. There is no expedited production or shipping option. We currently ship to all 50 U.S. states and Washington, DC.
If something arrives wrong
If an item arrives damaged, was manufactured incorrectly, or doesn't match the specifications you approved, contact us promptly after delivery with your order number and photos of the item and its packaging. We'll review the claim and work out the appropriate resolution with you.
This covers our errors and shipping damage, and it is separate from the motor warranty. It doesn't cover measurement, configuration, or other specification errors in what you submitted and approved — those don't qualify for a free remake, alteration, exchange, or return, and there is no re-cut program.
Motor warranty — 1 year included
Warranty coverage applies to the motor only. Every blind includes a 1-year motor warranty at no extra charge: if the motor fails under normal use within the first year after delivery, we'll provide a replacement motor.
What the remedy includes: a covered replacement motor under the applicable warranty. Removal, reinstallation, installation, and service labor are not covered, and shipping and handling are additional unless we expressly state otherwise. We don't provide on-site repair service.
The warranty does not cover fabric or shade material, the remote or solar panel, brackets or hardware, installation, measurements or sizing, cosmetic issues or wear, damage caused by misuse or installation, or damage in shipping (see “If something arrives wrong” above).
5-year extended motor warranty — optional
Optional, and priced per blind on your estimate, the extended motor warranty provides a replacement motor for 5 years from delivery. It covers the motor only, with the same exclusions and the same remedy terms as above (labor not covered; shipping & handling additional). Add it to any blind while building your project and it appears as its own line on your estimate.
Registration required: to activate warranty coverage, register your blinds at the time of installation. Keep your order number handy — it takes about a minute.
Returns on custom products
CUSTOM-MADE BLINDS — FINAL SALE
Every blind is custom-made to your approved measurements and selections. Custom blinds are non-returnable and non-refundable, except where required by law. Please carefully review all dimensions, fabric selections, mounting details, and other specifications before approving your order. This policy does not limit your rights under applicable law or coverage under our stated motor-only warranty.
Requesting a quote does not authorize payment or production. If the factory cannot produce a blind at a requested size, that blind is not charged — this policy is never a reason to keep payment for a blind we cannot make.
Because every blind is cut to your exact window, we can't resell a returned blind — so made-to-measure orders aren't returnable for change of mind. That's exactly why we have the approval step: nothing goes into production until you've confirmed every size and fabric. If you spot a mistake before approving, it costs nothing to fix.
Measured wrong? Tell us before you approve your estimate — changes cost nothing until production starts. Once a blind is in production it is made to the measurements you approved; customer measurement or specification errors don't qualify for a free remake, alteration, exchange, or return, and there is no re-cut program.
Questions about any of this? Contact us — you'll get a real person.