Shipping, Returns & Warranty
Production time
Every blind is made to order to your exact measurements. Production begins after you approve your order details and payment is collected. Most orders are produced and ready to ship within 2–3 weeks; we keep you updated by email at every step.
Shipping options
- Standard Shipping (5-7 business days after production)Free
- Express Shipping (2-3 business days after production)$24.99
- Priority Shipping (Next business day after production)$39.99
Standard shipping is free on every order. We currently ship to all 50 U.S. states and Washington, DC.
If something arrives wrong
If your blind arrives damaged, defective, or different from the specifications you approved, tell us right away and we'll make it right — a repair or a remake, at no cost to you.
1-year warranty — included
Every blind includes a 1-year warranty on the motor, remote, and solar panel at no extra charge. If any of them fails under normal use within the first year, we'll repair or replace it.
5-year extended motor warranty — optional
For $70 per blind, the extended warranty covers free motor replacement for 5 years from delivery (shipping & handling additional). You can add it to any blind while configuring it.
Registration required: to activate warranty coverage, register your blinds at the time of installation. Keep your order number handy — it takes about a minute.
Returns on custom products
Because every blind is cut to your exact window, we can't resell a returned blind — so made-to-measure orders aren't returnable for change of mind. That's exactly why we have the approval step: nothing goes into production until you've confirmed every size and fabric. If you spot a mistake before approving, it costs nothing to fix.
Measured wrong? Contact us anyway — depending on the sizes we can often re-cut a blind for a modest fee rather than a full replacement.
Questions about any of this? Contact us — you'll get a real person.