Terms of Service

Last updated: September 14, 2026

Buy Roller Blinds is operated by Highmark Holdings, LLC. These terms are an agreement between you and Highmark Holdings, LLC (“we”) and govern your use of buyrollerblinds.com and any quote request or order you place through it.

Made-to-order products

Every blind is manufactured to the measurements and options you provide and approve. You are responsible for the accuracy of the dimensions you submit; our measuring guide, the optional photo check, and the required approval step exist to help you get them right, but none of them measures your window for you or guarantees your measurements. Once an order you approved enters production, it can't be changed, cancelled, or returned for a measurement or change-of-mind reason.

Orders, approval & payment

Requesting a quote saves your specifications; it is not an order and costs nothing. Prices are set by the official estimate we send you, which stays valid for 15 days. Your order becomes final when you approve that estimate and we collect payment — the price you approve is the price you pay. Applicable sales tax will be added where required and shown as its own line on your estimate, as is shipping. Payment is collected after approval and before production begins. We may cancel and fully refund an order we can't manufacture — for example, a size outside our production range. A blind requested above our standard width (a “WIDTH EXCEPTION”) is quoted only after the factory confirms it can be produced; if the factory declines, that blind is not charged, and the custom-made final-sale policy is never a reason to keep payment for a blind we cannot make.

Delivery

Production and shipping timelines are estimates, not promises — we'll keep you informed. There is no expedited production or shipping option.

Damage, wrong product, or manufacturing error

If an item arrives damaged, was manufactured incorrectly, or does not match the specifications you approved, contact us promptly after delivery with your order number and photos of the item and its packaging so we can review the claim. We'll review it and work out the appropriate resolution with you; a specific remedy is not promised until the claim has been reviewed. This policy is separate from the motor warranty. It does not apply to measurement, configuration, or other specification errors in what you submitted and approved — those do not qualify for a free remake, alteration, exchange, or return, and there is no re-cut program.

Motor warranty

Warranty coverage applies to the motor only. Every blind includes a 1-year motor warranty, and an optional 5-year extended motor warranty is available per blind. The warranty does not cover fabric or shade material, the remote or solar panel, brackets or hardware, installation, measurements or sizing, cosmetic issues, normal wear, damage from misuse or incorrect installation, or damage in shipping (see the section above). If a covered motor fails, the remedy is a replacement motor provided under the applicable warranty. Removal, reinstallation, installation, and service labor are not covered, and shipping and handling are additional unless we expressly state otherwise; we do not provide on-site repair service. Warranty coverage requires registering the blind at the time of installation.

Safe installation

Install blinds per the included instructions using appropriate hardware for your wall or ceiling material. Keep any cords and small parts away from children and pets.

The usual legal points

The site and its content belong to Highmark Holdings, LLC and may not be copied for commercial use. The site is provided as-is; to the extent permitted by law, our liability for any claim is limited to the amount you paid for the affected order. These Terms are governed by the laws of the State of Illinois.

Questions about these terms? Contact us.